- Patient Rights
- Patient Responsibilities
- Visitation Rights
- Reporting Major Concerns
We respect the dignity and pride of each individual we serve. We comply with applicable Federal civil rights laws and do not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law. Each individual shall be informed of the patient's rights and responsibilities in advance of administering or discontinuing patient care. We adopt and affirm as policy the following rights of patients who receive services from our facility:
Considerate and Respectful Care
- To receive ethical, high-quality, safe and professional care without discrimination
- To be free from all forms of abuse and harassment
- To be treated with consideration, respect and recognition of their individuality, including the need for privacy in treatment. This includes the right to request the facility provide a person of one's own gender to be present during certain parts of physical examinations, treatments or procedures performed by a health professional of the opposite sex, except in emergencies, and the right not to remain undressed any longer than is required for accomplishing the medical purpose for which the patient was asked to undress
Information regarding Health Status and Care
- To be informed of his/her health status in terms that patient can reasonably be expected to understand, and to participate in the development and the implementation of his/her plan of care and treatment
- The right to be informed of the names and functions of all physicians and other health care professionals who are providing direct care to the patient
- The right to be informed about any continuing health care requirements after his/her discharge from the surgery center, and each patient will be provided with written discharge instructions and when necessary, overnight supplies. The patient shall also have the right to receive assistance from the physician and appropriate staff in arranging for required follow-up care after discharge
- To be informed of risks, benefits and side effects of all medications and treatment procedures, particularly those considered innovative or experimental
- To be informed of all appropriate alternative treatment procedures
- To be informed of the outcomes of care, treatment and services
- To appropriate assessment and management of pain
- To be informed if the surgery center has authorized other health care and/or education institutions to participate in the patient's treatment. The patient shall also have a right to know the identity and function of these institutions, and may refuse to allow their participation in his/her treatment
Decision Making and Notification
- To choose a person to be his/her healthcare representative and/or decision maker. The patient may also exercise his/her right to exclude any family members from participating in his/her healthcare decisions
- To have a family member, chosen representative and/or his or her own physician notified promptly of admission to the hospital
- To request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate
- To be included in experimental research only when he or she gives informed, written consent to such participation. The patient may refuse to participate in experimental research, including the investigations of new drugs and medical devices
- To formulate advance directives and be informed prior to receiving treatment how the surgery center will or will not comply with these directives
- To leave the surgery center against your physician's advice to the extent permitted by law
Access to Services
- To receive, as soon as possible, the free services of a translator and/or interpreter, telecommunications devices, and any other necessary services or devices to facilitate communication between the patient and the surgery center's health care personnel (e.g., qualified interpreters, written information in other languages, large print, accessible electronic formats)
- To bring a service animal into the facility, except where service animals are specifically prohibited pursuant to facility policy (e.g., operating rooms, areas where invasive procedures are performed, etc.)
- To pastoral counseling and to take part in religious and/or social activities while in the surgery center, unless your doctor thinks these activities are not medically advised
- To safe, secure and sanitary accommodation and limited refreshments prior to discharge
- To access people outside the facility by means of verbal and written communication
- To have accessibility to facility buildings and grounds. We recognize the Americans with Disabilities Act, a wide-ranging piece of legislation intended to make American society more accessible to people with disabilities. The policy is available upon request
- To a prompt and reasonable response to questions and requests for service
Access to Medical Records
- To have his/her medical records, including all computerized medical information, kept confidential and to access information within a reasonable time frame. The patient may decide who may receive copies of the records except as required by law
- Upon leaving the healthcare facility and in accordance with the surgery center's policies regarding records requests, patients have the right to obtain copies of their medical records
- To participate prior to receiving treatment in ethical decisions that may arise in the course of care including issues of conflict resolution, withholding resuscitative services, foregoing or withdrawal of life sustaining treatment, and participation in investigational studies or clinical trials
- If the healthcare facility or its team decides that the patient's refusal of treatment prevents him/her from receiving appropriate care according to ethical and professional standards, the relationship with the patient may be terminated
- To access protective and advocacy services
- To be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff
- To all legal and civil rights as a citizen unless otherwise prescribed by law
- To have upon request to patient's physician an impartial review of hazardous treatments or irreversible surgical treatments prior to implementation except in emergency procedures necessary to preserve your life
- To an impartial review of alleged violations of patient rights
- To expect emergency procedures to be carried out without unnecessary delay
- To give consent to a procedure or treatment and to access the information necessary to provide such consent
- To not be required to perform work for the facility unless the work is part of the patient's treatment and is done by choice of the patient
- To file a complaint with the Department of Health, Federal, State and/or Local Agencies, or other quality improvement, accreditation or other certifying bodies if he /she has a concern about patient abuse, neglect, about misappropriation of a patient's property in the facility or other unresolved complaint, patient safety or quality concern
Payment and Administration
- To examine and receive an explanation of the patient's healthcare facility's bill regardless of source of payment, and may receive upon request, information relating to the availability of known financial resources
- A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate
- To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care
- To be informed in writing about the facility policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where complaints may be filed
Additional Patient Rights
- Except in emergencies, the patient may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care and acceptance by the receiving institution
- To initiate their own contact with the media
- To request a change of providers, or members of the care team, should other qualified individuals be present
- To seek the opinion of another physician, including specialists, at the request and expense of the patient
- To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment
- To request a transfer to another area (if medically appropriate) if another patient or a visitor in the room is unreasonably disturbing him/her
The care a patient receives depends partially on the patient him/herself. Therefore, in addition to the above rights, a patient has certain responsibilities. These should be presented to the patient in the spirit of mutual trust and respect.
- To provide accurate and complete information concerning his/her health status, medical history, hospitalizations, medications and other matters related to his/her health
- To report perceived risks in his/her care and unexpected changes in his/her condition to the responsible practitioner
- To report comprehension of a contemplated course of action and what is expected of the patient, and to ask questions when there is a lack of understanding
- To follow the plan of care established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician's orders
- To keep appointments or notifying the facility or physician when he/she is unable to do so
- To be responsible for his/her actions should he/she refuse treatment or not follow his/her physician's orders
- To assure that the financial obligations of his/her healthcare care are fulfilled as promptly as possible
- To follow facility policies, procedures, rules and regulations
- To be considerate of the rights of other patients and facility personnel
- To be respectful of his/her personal property and that of other persons in the facility
- To help staff to assess pain, request relief promptly, discuss relief options and expectations with caregivers, work with caregivers to develop a pain management plan, tell staff when pain is not relieved, and communicate worries regarding pain medication
- To inform the facility of a violation of patient rights or any safety concerns, including perceived risk in his/her care and unexpected changes in their condition
- To provide a responsible adult who, in accordance to the surgery center's directives, will remain at the facility for the duration of his/her stay, transport him/her home from the facility and remain with him/her for the initial 24 hours after surgery/anesthesia, if required by his/her physician
We recognize the importance of family, spouses, partners, friends and other visitors in the care process of patients. We adopt and affirm as policy the following visitation rights of patients/clients who receive services from our facility:
- To be informed of their visitation rights, including any clinical restriction or limitation of their visitation rights
- To designate visitors, including but not limited to a spouse, a domestic partner (including same sex), family members, and friends. These visitors will not be restricted or otherwise denied visitation privileges on the basis of age, race, color, national origin, religion, gender, gender identity, gender expression, sexual orientation or disability. All visitors will enjoy full and equal visitation privileges consistent with any clinically necessary or other reasonable restriction or limitation that facilities may need to place on such rights
- To receive visits from one's attorney, physician or clergyman at any reasonable time
- To speak privately with anyone he/she wishes (subject to surgery center visiting regulations) unless a doctor does not think it is medically advised
- To refuse visitors
- Media representatives and photographers must contact the Administrator/surgery center spokesperson for access to the surgery center
Reporting Major Concerns
To report a patient rights concern, please contact any of the following:
545 Stonecrest Parkway
Smyrna, TN 37167
Phone: (615) 220-3720
State Reporting Agency
Division of Health Care Facilities, Centralized Complaint Intake Unit
665 Mainstream Drive, Second Floor
Nashville, TN 37243
Phone: (877) 287-0010
Accreditation Association for Ambulatory Health Care, Inc.
5250 Old Orchard Road, Suite 200
Skokie, IL 60077
Phone: (847) 853-6060
HCA Healthcare Ethics Line
If you need access to services or to report a concern regarding discrimination in access to services, please contact:
Equity Compliance Coordinator
545 Stonecrest Parkway
Smyrna, TN 37167
Phone: (615) 220-3720
You can file a grievance in person or by mail or email. If you need help filing a grievance, Equity Compliance Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Office for Civil Rights Complaint Forms.
Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
As a patient some of your key rights are to:
Not be discriminated against. Be treated with professional standards by qualified and experienced staff. Expect NHS organisations to monitor and try to improve continuously the quality of their services. Be treated with dignity and respect.
- To be treated justly.
- To receive information about care.
- To refuse treatment.
- To have confidential medical care.
- To have continuity of care.
Patients are responsible for treating others with respect. Patients are responsible for following facility rules regarding smoking, noise, and use of electrical equipment. Patients are responsible for what happens if they refuse the planned treatment. Patients are responsible for paying for their care.What is the most important patient right? ›
An important patient right is informed consent. This means that if you need a treatment, your health care provider must give you the information you need to make a decision. Many hospitals have patient advocates who can help you if you have problems.Why patients right and responsibilities are important? ›
As a patient you have the RIGHT to:
Be respected for your cultural, spiritual and personal values, dignity, beliefs and preferences. Privacy during care, examination, treatment and conversations with your physician and other health care providers.
Every person has a right to a continuity of good quality Health Care without discrimination and within the limits of the resources, manpower and competence available for health and medical care. In the course of such care, his human dignity, convictions, integrity, individual needs and culture shall be respected.What are the 10 patient responsibilities? ›
- Providing information. ...
- Asking questions. ...
- Following instructions. ...
- Accepting results. ...
- Following facility rules and regulations. ...
- Showing respect and thoughtfulness. ...
- Meeting financial commitments.
Every patient or client has the following responsibilities:
to take care of his or her health. to care for and protect the environment. to respect the rights of other patients and health providers.
- Be responsible for their own health. Maximize healthy habits such as exercising, not smoking, and eating a healthy diet. ...
- Provide information about their health and let healthcare provider know what they want and need. ...
- Be financially and administratively responsible. ...
- Be respectful to others.
Be truthful and express their concerns clearly to their physicians. Provide as complete medical history as possible. Request information or clarification when they do not fully understand their health status or treatment. Cooperate with agreed-upon treatment plans and appointments.
Responsibility for paying medical bills is apportioned between the patient receiving care, their insurance provider (if they have one), and government payers like Medicare and Medicaid (if the patient is eligible). “Patient responsibility” refers to the portion of the bill that should be paid by the patient themselves.What are your responsibilities in care? ›
Primarily, a care worker's responsibilities involve physical care and support for the resident's emotional wellbeing. Daily responsibilities can include: Helping a care home resident get dressed, wash and eat. Providing company: chatting and sharing news.What patient right means? ›
Everyone has the right to be given full and accurate information about the nature of one's illnesses, diagnostic procedures, the proposed treatment and the costs involved, for one to make a decision that affects anyone of these elements. Refusal of treatment.What are patient rights called? ›
Many states have additional laws protecting patients, and health care facilities often have a patient bill of rights. An important patient right is informed consent. This means that if you need a treatment, your health care provider must give you the information you need to make a decision.What are the 4 responsibilities of duty of care? ›
Duty of Care is about individual wellbeing , welfare, compliance and good practice.What are the 7 patients rights? ›
- Healthy and safe environment.
- Participation in decision-making.
- Access to health care.
- Knowledge of one's health.
- Insurance/medical aid scheme.
- Choice of health services.
- Treated by a named health care provider.
- Confidentiality and privacy.
- Conduct physical exams.
- Take detailed health care histories.
- Listen to patients and analyze their physical and emotional needs.
- Provide counseling and health care education to patients.
- Coordinate care with other health care providers and specialists.
In medicine, obligations such as acting in patients' best interests (beneficence) or avoiding harm (non-maleficence) are more stringent than general duties that all people have to help others and avoid harming them. Doctors can be held to account for these professional role responsibilities.What does responsibility mean in healthcare? ›
Responsibility is explained as the obligation to perform duties, tasks or roles using sound professional judgement and being answerable for the decisions made in doing this. A nurse or midwife who is considering expanding their scope of practice should realise that this will involve greater responsibility.What are the nurse's responsibilities regarding patient's rights? ›
Nurses are required to promote and advocate for patients' safety, health, and rights. The provision also outlines nurses' obligation to protect patient privacy and confidentiality. In addition, it requires nurses to take appropriate action on questionable practices and protect patients from potential harm.
Nurses are responsible for recognizing patients' symptoms, taking measures within their scope of practice to administer medications, providing other measures for symptom alleviation, and collaborating with other professionals to optimize patients' comfort and families' understanding and adaptation.What are responsibilities examples? ›
A responsibility is something you are expected to do. A responsibility might be a task you are expected to do. For example, your parents expect you to brush your teeth. Brushing your teeth is “a responsibility” and it is your responsibility to brush your teeth every day.What are responsibilities? ›
The term responsibility has two different senses in management literature. Some writers explain it as a duty or task which assigned to a subordinate on the basis of his position in the organization. Responsibility is also the obligation of an individual to perform the duty or task assigned to him.What are 3 Responsibilities of health care workers? ›
helping patients to move around. monitoring patients and performing basic health checks. making patients feel comfortable. washing and dressing patients.
Nobody should be subjected to medical experimentation, forced medical examination, or given treatment without informed consent. That's why WHO promotes the idea of people-centred care; it is the embodiment of human rights in the practice of care.How many rights does a patient have? ›
The Charter of Patient Rights is a document prepared by the National Human Rights Commission (NHRC) that enumerates 17 rights that patients should be entitled to. These rights are a compilation of rights that have been guaranteed by various statutes.Are patients always right? ›
Quality of care and quality of service are 2 different things. While the patient may be the best judge of customer service, the same isn't true when it comes to quality of care.How do you treat patients with dignity and respect? ›
This includes making sure that people have privacy when they need and want it, treating them as equals and providing any support they might need to be autonomous, independent and involved in their local community.What's 3 things you can do to help protect a patient's information? ›
As a start, be sure your organization applies the following six tips:
- Strengthen user authentication. ...
- Encrypt your data. ...
- Protect confidential information. ...
- Create an audit trail. ...
- Properly dispose of old equipment. ...
- Implement physical safeguards.
- Monitoring a patient's condition.
- Identifying and reporting changes in a patient's condition.
- Detecting diagnostic and treatment errors.
- Administering medications.
- The Right to Be Treated with Respect.
- The Right to Obtain Your Medical Records.
- The Right to Privacy of Your Medical Records.
- The Right to Make a Treatment Choice.
- The Right to Informed Consent.
- The Right to Refuse Treatment.
- The Right to Make Decisions About End-of-Life Care.
- Respectful and safe access to health services.
- Treatment without discrimination.
- Informed Consent.
- Freedom from abuse.
- Personal or Physical Privacy.
- Confidential Treatment.
- Complete information regarding the health condition.
- Access personal medical records.
Individual rights (e.g. right to be respected, treated with equality, and fairly, respected as an individual and not discriminated against, privacy, dignity, protection from danger and harm; right to access information relevant to themselves; right to communicate using their preferred methods of communication and ...What are the 5 responsibilities patient? ›
Every patient or client has the following responsibilities:
to take care of his or her health. to care for and protect the environment. to respect the rights of other patients and health providers. to utilise the health care system properly and not abuse it.
The five freedoms it protects: speech, religion, press, assembly, and the right to petition the government. Together, these five guaranteed freedoms make the people of the United States of America the freest in the world.What are 3 patient responsibilities? ›
Patients have the responsibility to:
Ask questions. Follow the treatment plan recommended by their practitioner. Accept the outcome of their decision if they refuse treatment or do not follow their practitioner's instructions.
What are Patient Rights? Patients have rights in a medical setting, including the right to care and the right to refuse treatment, among other important protections. Patient rights are those basic rule of conduct between patients and medical caregivers as well as the institutions and people that support them.What are the seven 7 patient rights? ›
The rights included in the Charter relates to access, safety, respect, communication, participation, privacy and comment.What are the 3 most important human rights? ›
Human rights are based on values that keep society fair, just and equal. They include the right to life, the right to health and the right to freedom from torture.What are the 3 most basic rights? ›
Human rights include the right to life and liberty, freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many more. Everyone is entitled to these rights, without discrimination.